FAQ

Buy 2 more items and save 10% off & Buy 3 more items and save 12% off & Buy 5 more items and save 15% off & Buy 6 more items and save 20% off

1.What kind of payment do you accept?
We offer a variety of online payment methods to ensure our customers can place orders with ease. 
We accept Visa, MasterCard, Paypal, Western Union, MoneyGram and T/T. Security measures are taken to protect your personal information in case accessing by unauthorized people and against illegal process, accidental lost, destruction and damage. We do this to ensure that our customers are safe while they shop. 

2. Why is my payment declined?
a.Check the information that you filled while paying.
b.Check whether if there is enough money in your account.
d.Using the card which we can not accept.

3.What can I do after my payment declined?
a.Contact your bank to process your next order, and try it again.
b.Change to another card.
c.Change another paying methods such as Western Union/MoneyGram.

4.Does the product come with original box?
All products are shipped with original dust bags and signature boxes.

5.What carrier do you use for my parcel and how long does the shipping take?
a.Shipping time: maximum 20 working days for shipping.
b.Express delivery with tracking number: DHL, EMS, UPS, FedEx, UPS
c.Free EMS shipping on all orders. Accept drop ship.

6.Do I need to pay tax?
All the fees are included and you don’t need to pay any other cost. 

7.Can I pay extra money to ship the orders overnight?
All the international delivery company can not be delivered in the next day. Please order before your big day comes.

8.Will you send me junk mails if I subscribe you?
We promise that we will never send our customers junk emails and will always keep customers' information secured. 

9.When will I get my email reply?
Our customer service team are always trying their best to reply your emails within 24 hours on working days, and we also offer live chat online. 

10.Why did my payment fail?
A:Reasons for failure of credit card: 
The issuing bank does not trust, and the issuing bank does not trust the following situations: 
1. It is related to overseas consumption. Some card issuing banks act to protect the credit card of the cardholder, and will refuse to handle some overseas consumption. Buyers set their own, they may think that they are domestic consumption, they did not go to the card issuer to cancel this setting; 
2. The buyer set the limit of online shopping, so the payment failed; 3. The buyer has a bad credit card record. 
For such a failed transaction, the method can be taken: 
1. Contact the issuing bank to declare that the transaction is consumed by the person; 
2. Change the card and pay